Privacy Policy

Effective Date: May 4, 2026
Last Updated: May 4, 2026

Encore Marketing Agency “we,” “us,” or “our” respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, purchase services, use our marketing tools, interact with our AI-enabled systems, or otherwise communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including your name, business name, email address, phone number, website URL, billing information, project details, service preferences, and any other information you submit through forms, consultations, invoices, onboarding documents, chat tools, email, or other communications.

We may also collect information related to your business, marketing campaigns, website, online listings, advertising accounts, analytics platforms, customer inquiries, call records, chatbot conversations, voice-agent interactions, lead data, calendar activity, and other data needed to provide our services.

When you visit our website or interact with digital tools we provide, we may automatically collect certain technical information, including your IP address, browser type, device type, pages visited, referring website, approximate location, time spent on pages, and similar usage data.

2. How We Use Information

We may use the information we collect to:

Provide, manage, and improve our services; respond to inquiries; process payments and invoices; schedule consultations; onboard clients; configure marketing tools; manage AI chatbot or AI voice-agent services; support SEO, GEO, paid advertising, business listings, local search, website, reporting, and automation services; communicate with you about your account or services; send service-related updates; send marketing communications where permitted; troubleshoot technical issues; monitor performance; protect against fraud, abuse, or unauthorized access; comply with legal obligations; and improve our business operations.

3. Use of Technology Partners and Service Providers

Encore Marketing Agency may work with technology partners, software vendors, white-label fulfillment partners, payment processors, hosting providers, analytics providers, advertising platforms, communications platforms, AI vendors, subcontractors, and other service providers to deliver our services.

These providers may access or process information only as needed to help us provide, operate, support, or improve the services. We are not responsible for the privacy practices of third-party platforms that you separately access, connect, or authorize.

4. AI, Automation, Chatbot, and Voice-Agent Data

Some services may involve AI-enabled tools, chatbots, voice agents, automations, call tracking, lead capture, and related technologies. These tools may collect or process information such as user questions, chatbot responses, call transcripts, call recordings, lead details, appointment requests, business information, and service-related interactions.

AI and automation tools can make mistakes or generate incomplete or inaccurate responses. Clients are responsible for reviewing and approving scripts, knowledge base content, business information, disclosures, and use of AI-enabled services in connection with their own business.

5. Payment Information

Payments may be processed through third-party payment processors such as Stripe or other providers. We do not directly store full credit card numbers or complete payment credentials. Payment processors handle payment information according to their own terms and privacy policies.

6. Cookies and Tracking Technologies

Our website and tools may use cookies, pixels, analytics scripts, tracking technologies, or similar tools to understand website activity, improve user experience, measure marketing performance, and support advertising or retargeting.

You can usually adjust your browser settings to refuse or limit cookies. Some website features may not function properly if cookies are disabled.

7. How We Share Information

We may share information with service providers and technology partners who help us operate our business and provide services. We may also share information when required by law, to enforce our agreements, to protect our rights or safety, to prevent fraud or abuse, in connection with a business transfer, or with your consent.

We do not sell personal information in the traditional sense. However, some analytics or advertising tools may involve data sharing that could be considered a “sale” or “sharing” under certain privacy laws. Where required, users may have rights to opt out of such sharing.

8. Client Responsibilities

Clients are responsible for ensuring that any information, customer data, lead data, website content, advertising content, contact lists, phone numbers, email addresses, or other materials provided to us are collected and used lawfully.

Clients are also responsible for maintaining accurate privacy notices, obtaining required consents, honoring opt-outs, and complying with applicable laws related to advertising, email, texting, telemarketing, AI calls, call recording, consumer protection, and data privacy.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or disclosure. However, no website, platform, transmission method, or storage system can be guaranteed to be completely secure.

10. Data Retention

We may retain information for as long as needed to provide services, manage accounts, comply with legal obligations, resolve disputes, enforce agreements, maintain records, prevent fraud, improve services, or for other legitimate business purposes.

11. Third-Party Websites and Platforms

Our website or services may link to or integrate with third-party websites, platforms, or services, including advertising platforms, analytics tools, payment processors, calendars, AI tools, communication tools, hosting providers, and social media platforms.

We are not responsible for the content, security, terms, or privacy practices of those third parties.

12. Your Choices

You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable law and business record requirements.

You may unsubscribe from marketing emails by using the unsubscribe link, if available, or by contacting us directly. We may still send transactional or service-related communications.

13. Children’s Privacy

Our services are intended for business use and are not directed to children under the age of 13. We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a revised “Last Updated” date. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

For privacy questions or requests, contact:

Encore Marketing Agency
Email: help@encoremarketingagency.com
Mailing Address: Janice Lozada, Encore Marketing Agency, 426 Bronze Avenue, Portage, IN 46368